July 20, 2016

FAQ

Here’s a few of our most frequently asked questions. For more information about the Smart Fire Stick, feel free to contact us using the message form at the bottom of this page, or by emailing us directly at info@smartfirestick.com.


  • What is Smart Fire Stick?

    The Smart Fire Stick can be defined as an Amazon Fire TV Stick that has been modified and has had an external program running on it to allow the viewing of premium content (such as box office movies and Pay Per View) at no extra cost to you.

  • How much does the Smart Fire Stick cost?

    The Smart Fire Stick can be purchased from our online store for a one-time fee of $150, no recurring payments, or subscription fee.

  • How does the Smart Fire Stick work?

    Smart Fire Stick plugs into the HDMI port on the back/side of your TV and into a standard wall outlet for power. The device has an installed program that is used to view content.

  • Is the stick legal?

    On our Smart Fire Stick, we provide an open-source program that contains the resources to find content. We do not upload the movies themselves; the Smart Fire Stick scrapes hundreds of databases to find sources for the movie that you are trying to view. Streams are provided by a large community of different people. Because we are not providing the content, and only the resources to find the content, our device is legal.

  • What program do you use, and where does the content come from?

    We use an open-source program that we manually alter to allow it to scrape databases to find content such as movies and tv series. The content that the program finds (a.k.a. streams) is provided by a large community of different people who upload them to different networks.

  • What makes your product different from others? Is there a warranty?

    Our device is different from others because, with every sale we offer a "14 Day Money Back Guarantee" (no questions asked), and a "12 Month Support Warranty". Under our 12 Month Support Warranty, you are entitled to live support from a real human, and most problems can be fixed remotely. Under our 14 Day Money Back Guarantee, you will be able to return your Smart Fire  Stick back to us [undamaged] and get a full refund, no questions asked. To learn more about our "12 Month Support Warranty", check out the Features section on our homepage!

  • Can I use my Smart Fire Stick on different TVs?

    Because our device is portable, you will have no problem moving it to a different room in the house, or traveling with it to a relative's house. The Smart Fire Stick can be moved to any place that has

    • WiFi
    • Electricity
    • an HDTV

     

    NOTE: Although not necessary, it is recommended that your Wifi network have a download speed of 25mbps or greater for a better, buffer-free viewing experience.

  • What if the Smart Fire Stick does not work on my TV?

    Along with each purchase comes a "14 Day Money Back Guarantee", if you are unhappy with the product, or the product is incompatible with your current hardware, you may ship it back [undamaged] within 14 days of purchase and get a full refund.

  • How does Smart Fire Stick compare to Cable?

    In a 2015 study, it was discovered that on average, Americans spend about $123.00 a month on basic cable (without Premium Channels) and some spend over $200/mo. The Smart Fire Stick can be bought for a one-time purchase of $150 - no monthly fees or subscriptions, which would be less than 1-2 months of cable.


Contact Us

NOTE: If using the below form to request a question be added to the pre-sales FAQ, enter “FAQ Request” in the Subject field